Refund Policy for EasyClaw
Our Commitment
At EasyClaw, we want you to be satisfied with your purchase. This policy explains refund eligibility for subscription and one-time purchases.
Subscription Refunds
Eligible for Refund
You may request a refund within 7 days of your initial subscription purchase if:
- You have used less than 20% of your included deployment quota
- Persistent technical issues prevent normal deployment and our support team cannot resolve them
- The service does not function as described on our website
Not Eligible for Refund
Refunds are not available when:
- More than 7 days have passed since purchase
- More than 20% of included deployment quota has been used
- The charge is a renewal payment (you can cancel before renewal)
- The account is suspended for Terms violations
- The request is only a change of mind after material usage
How to Request a Refund
- Contact Support: Email support@easyclawmart.pro with the subject line "Refund Request"
- Include Details: Add account email, plan name, purchase date, and reason
- Review Timeline: We review requests and respond within 3 business days
- Refund Method: Approved refunds are returned to the original payment method, typically within 5-10 business days
Subscription Cancellation
- You can cancel from your billing portal at any time
- Cancellation takes effect at the end of the current billing cycle
- You retain access until the paid period ends
- No partial refunds are provided for mid-cycle cancellation
One-Time Purchases
- One-time purchases are non-refundable after material usage
- Unused one-time purchases may be eligible for refund within 7 days
Chargebacks
Before filing a chargeback, contact support first so we can resolve the issue quickly. Unauthorized chargebacks may result in account suspension.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For refund questions, contact:
- Email: support@easyclawmart.pro
- Response Time: within 3 business days
By purchasing from EasyClaw, you acknowledge that you have read and agree to this Refund Policy.